Managing Conflict in the Workplace

How often have we noticed teams where there is an atmosphere of artificial harmony, where the members are afraid to conflict and avoid at all costs any kind of confrontation?

Conflicts are a normal part of human interactions, arising every time we have needs and desires that are very important to us, while at the same time we believe someone else is hindering their fulfillment. They are often the result of poor communication and accumulated dissatisfaction, which if not addressed directly and effectively can lead to a series of issues for a business, team or organization, such as, among others: a decrease in morale, performance and productivity of employees, an increase in stress, disappointment and turnover rate, an inability to communicate, cooperate and compete between individuals and departments, an inability to manage and effectively utilize human potential a reduction in a good image, quality and performance of the produced results and inhibition of the development of the whole team, business or organization. In these cases, conflicts constitute deadlocks that cost everyone, and especially the business, the team, or the organization itself.

However, realizing that each team member contributes to the conflicts that develop in it through their attitude and behavior, by increasing team trust and cohesion, and by developing the ability of its members to conflict productively and constructively, conflicts can present opportunities to develop creative solutions that focus on the needs of everyone, to empower individuals and the team, and to strengthen responsibility and commitment to a common vision, and as a result improve the performances and production of results of individuals, teams, businesses, and organizations.

By participating in this, you have the opportunity to develop a better understanding of the framework and dynamics within which conflicts develop in the workplace, to gain awareness of the role each team member plays in these conflicts and how they develop and evolve, to explore new perspectives, steps, and solutions that will help you manage conflicts, communicate and collaborate more effectively, and if desired, to play an active mediating role in addressing and preventing conflicts in your workplace, supporting the design and creation of a corporate culture of openness, teamwork, communication, and collaboration.

The program is divided into 3 independent parts.

In the first part, participants will acquire basic knowledge and develop basic skills, which will help them to be able to communicate and manage the conflicts that arise in their workplace more effectively.

In the second part, participants will be further trained, learning basic techniques and processes, so they can play an active mediatory role in dealing with and preventing conflicts in their workplace.

In the third part, the opportunity is provided for those participants who are interested in transferring the knowledge, skills, and practical abilities, which they have acquired during the previous parts to their company, team, or organization, with which they collaborate, supporting the design and creation of a corporate culture of openness, teamwork, communication, and cooperation, based on the needs and challenges they specifically face, through a specialized program that will be created exclusively for the company, team, or organization. In this part, diagnostic tools for teams and leaders are also applied, after consultation. Because what is measurable is also manageable.

The program is aimed at executives of companies and organizations and leaders in teams, companies, and organizations, and especially at: Executives, Team leaders, HR professionals, Business unit managers. The first part of the program can be addressed to all employees or members of a company (or a department of it), a team, or an organization.

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Positivity Global Coaching ©2009-2024 


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